Saturday, May 12, 2012

How Many Users Does it Take to Change a Web Site?

by William Hudson

Compares the Nielsen optimal number (5) and Spool's (18). Assessment is that the difference in findings is due to a difference in test task specificity.

Points out that Nielsen then declared that 5 users in small studies are right for formative purposes, but larger numbers from several users are necessary for overall (summative) site usability assessments.



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